Multichannel Customer Relations & Content Specialist
Specialized in high-volume, premium customer relations and content compliance for global brands (Disney+, Google, Playstation). Currently providing multichannel consumer support and compliance for Perfetti Van Melle. Equipped with robust technical adaptability and ready to scale your customer service operations with extreme reliability.
Partnering with Global Brands
Mastered Platforms
Fast learner: Ready to master your proprietary tools.
Skills
the mundane workflow. I leverage ✦ AI 
to buy back time, architect freedom, and design premium user experiences 🔥.Experience
Customer Relations Specialist
Concentrix — Perfetti Van MelleMultichannel consumer support and content compliance for a global confectionery brand. Managing B2B and B2C customer relations using CRM platforms.
Technical Support, Advisor Tier I
Concentrix — AvayaHigh-level B2B technical support for telecommunications infrastructure. Premium client relations and complex incident resolution.
Content Reviewer (Freelance)
Tech Firefly — Google AdsAdvertiser content analysis for policy compliance. Data labeling and intent recognition for search and advertising models.
Advisor French
Sitel — PlayStationRespond efficiently to all customer enquiries within timescales. Develop full technical knowledge of products and accurately log all correspondence.
Help Desk Technician
Econocom — SNCFOn-site technical support for national railway infrastructure. Hardware and software troubleshooting, ticket management.
Customer & Partner Support Executive
SmartboxManage incoming contacts via phone, email, chat, and social media. Support customers and B2B partners, handle complaints, and identify improvement areas.
B2B Customer Support
Intelcia — SFR BusinessB2B account management for a major French telecommunications provider. Contract support and service activation.
Customer Representative
Teleperformance — CitibankB2B financial support. Account inquiries, transaction troubleshooting, and secure client verification.
Customer Representative
Teleperformance — Disney+Launch-period consumer support for Disney+ streaming platform. Bug reports, account security, and subscription management.
E-commerce Co-Founder & Developer (Freelance)
Eric Sullyvan (Watches)Co-founded a premium minimalist watch brand. Developed and maintained the WooCommerce platform, managed supply chain logistics, B2C customer service, product design, and visual editing.
Web Agency Co-Founder & Developer (Freelance)
WebForSaleCo-managed a web development agency within a business cooperative. Specialized in WordPress architecture, B2B client acquisition, project pitching, and full-stack development for local businesses.
Labs
Wilson AI
Autonomous AI assistant for business insights and automation. Built on private infrastructure with Docker, n8n, and Python.
Ideas Hunter
Autonomous agent for scraping, filtering, and identifying market opportunities and strong signals of business traction.
View →ContentFactory
Automated YouTube content creation pipeline powered by Python, Large Language Models, and local media generation.
View →GitHub Weekly Report
Automated technology watch tool. Trending repositories and hidden gems, delivered weekly.
View →SaaS / Web Apps
Zora App
A comprehensive Bulgarian language learning application. Designed to simplify vocabulary acquisition and grammar studies through structured interactive models.
Explore →The Archives / Playground
A collection of past projects, indie games, and digital experiments.
Indie Games
Slide Master
Mobile puzzle game (GameMaker Studio)
—Copter Squad
Helicopter arcade game
2015Twin Spacerocket ▸
Arcade mobile game — Playable demo
2016The Picking
Action game prototype
—Kerridan
Game project
Web Showcase
Interests
Music as the ultimate escape and architectural canvas. Several years of music production using FL Studio, diving deep into sound design, mixing logic, and structure. Exploring an eclectic spectrum of genres without boundaries—ranging from complex electronic sub-genres to hip-hop, drill, house, and afrobeats. Specializing in technical track remakes to deconstruct and master the production secrets of legendary tracks, bridging the gap between mathematical code and organic rhythm.
No Covid Menace Santana Remake - V1
Kiff Aussi - Bosh Remake - V1
Gucci Snake 88Glam Remake - V1
Let's Work Together
Tell me about your project and how I can help scale your operations.